It takes minutes to book a flight or reserve a hotel room from your phone. So why does booking a doctor’s appointment take so long? That was the thought process of Okadoc founder Fodhil Benturquia when he was struggling to do the latter in 2017. Shortly afterwards, he launched his company to bring the medical appointment process into the 21st century.
Okadoc is the UAE’s first online doctor booking platform, helping to improve patient experiences with hassle-free appointment management. By connecting patients with the right healthcare providers directly, the company also helps to improve outcomes for all.
Okadoc’s success is largely due to its simple appointment-setting process. Customers can filter by location, insurance acceptance and availability to find the healthcare practitioner that’s right for them. Next, they can read doctor and faculty profiles before selecting their preferred option.
After deciding who they want to see, they choose a time and date and hit book. Appointments can be made for virtual or in-person consultations, and customers receive an instant confirmation of the booking.
Okadoc not only improves patient experiences but also provides a valuable service for practitioners. By offering their services through the platform, healthcare professionals can communicate directly with patients, reduce the burden on their contact centres, and improve the quality of appointments with pre-booking checks such as ID verification, insurance upload and online payment.
As well as striving to improve patient outcomes, Okadoc is committed to safeguarding their privacy. The company was the first healthtech platform in the Middle East to achieve ISO 27001 certification, ensuring it follows a strict framework across over 100 security controls, policies and procedures.
