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Case Study

Serving the people of the UAE: Amer Centers

Serving the people of the UAE: Amer Centers

Amer Centers operates throughout the UAE providing simple and fast visa and immigration application procedures to make life easier for residents and visitors across the country. Its Amer 247 Center is the only one to operate 24 hours a day.

Established in 2017 in collaboration with the General Directorate of Residency and Foreigners Affairs, Amer 247 provides a range of vital services that includes issuance, renewal and cancellation of visas and entry permits, PRO Cards, Emirates IDs, medical fitness applications, health insurance assistance and much more.

Through its online presence and branches across the UAE, the company has established a reputation as the country’s leading provider of government transaction support.

Ultimately, Amer Centers acts as a one-stop-shop for all manner of government services and application assistance. In addition to operating the only 24-hour government service center, Amer is also the only one to open on Fridays and public holidays, offering unrivalled service to its customers.

Like many semi-government organizations in the UAE, the success of Amer Centers is down to its focus on service. The company is constantly striving to improve its offering and has implemented several initiatives to enhance the customer experience.

For one, Amer Centers has invested heavily in technology to ensure that its services are as digital, up-to-date and efficient as possible. This approach has led to long-term relationships with many high-profile clients, including Garhoud Hospital, Al Mimzar Constructions, Carrefour and Standard Chartered Bank.

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