How To Start an Online Pharmacy Business With Meydan Free Zone

Health is no longer just offline - it’s digital.

Dubai is home to over 3 million residents, most of whom are expats. Add to this a healthcare-conscious population, long working hours, and a culture of convenience, and the demand for online pharmacies becomes clear.

The UAE’s e-pharmacy market is projected to grow at a CAGR of 15.2% between 2024 and 2030, highlighting just how quickly the sector is expanding. From everyday vitamins and supplements to prescription medications and personal care essentials, the online pharmacy space is transforming how customers buy what they need.

To operate an online pharmacy in Dubai, your setup can combine these two business activities with Meydan Free Zone: Retail Sale of Pharmaceuticals, which covers selling medicines and healthcare products directly to customers, and Retail Sale via Internet (e-commerce), which allows you to sell those products online and deliver them to buyers. This way, you’ll have the flexibility to run a fully compliant online pharmacy, managing physical stock like a traditional pharmacy while also reaching customers through a digital platform.

With the right business license, you can set up an online pharmacy in Dubai that’s legal, secure, and ready to scale.

Retail Sale Of Pharmaceuticals (4772.01)

The retail sale of pharmaceutical products refers to the retail distribution of medicines, medical supplies, and healthcare-related items intended for the treatment, prevention, and management of health conditions. It falls under the broader category of Retail sale of pharmaceutical and medical goods, cosmetic and toilet articles in specialised stores, but focuses specifically on everyday healthcare and wellness items.

At its core, it includes the retail sale of pharmaceuticals - prescription medicines, over-the-counter drugs, and other medical products that patients need for treatment and recovery. Alongside this, it extends to:

• Medical and orthopaedic goods, such as braces, supports, crutches, and other specialised products designed to aid mobility and health management.
• It also goes beyond medical supplies to include the retail sale of perfumery, cosmetics, and toilet articles. This means skincare, beauty products, perfumes, personal hygiene items, and similar goods that are part of everyday consumer demand.

Third-party approval: This business activity needs a pre-approval from the DHA (Dubai Health Authority).

Aniti-Money Laundering: The business activity (4772.01) is exempt from AML requirements.

Retail Sale via Mail Order Houses or via Internet (4791.00)

This is a business activity that covers selling products directly to customers without a physical storefront. Instead, buyers choose items through advertisements, catalogues, websites, or online platforms, and then place their orders by mail, phone, or over the Internet. Products can be delivered physically to the customer’s location or, in some cases, downloaded digitally from the Internet.

This business activity includes the retail sale of any kind of product through mail order systems or online platforms, including sales via dedicated e-commerce websites, online marketplaces, and Internet- based shops. It also covers direct sales through television, radio, and telephone channels, as well as online retail auctions where customers bid for goods.

For example, a company licensed under this activity could operate an e-commerce store selling fashion and accessories, run an online marketplace for electronics, or manage a catalogue-based sales business where customers order by phone and receive goods via courier.

Third-party approval: This business activity does not need any third party approvals.

Aniti-Money Laundering: The business activity is exempt from AML requirements.

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